Skip to content
50% OFF entire store - FREE Tracking & Insured Shipping on Orders Over $50
50% OFF + FREE Tracking & Insured Shipping on Orders Over $50

Shipping Policy

INTERNATIONAL SHIPPING:

At One Click Depot™ , we want your order to reach you as swiftly as possible. Please note; if international, that customs processes may cause occasional delays, but rest assured, we'll provide you with tracking information as soon as it's ready. Your satisfaction is our priority, and we appreciate your understanding as we work to deliver your purchase promptly.

APPROXIMATE SHIPPING TIMES. (excludes weekends and holidays):

USA - 7 to 16 business days (tracking available)

International - 7 to 21 business days (tracking available)

Delayed delivery - we strive for timely deliveries, but on rare occasions, unforeseen delays may occur. We appreciate your understanding and patience in such instances, and rest assured, we'll take proactive steps to address prolonged delays. If your package shows no tracking updates for an extended period, typically greater than 20 business days, please notify us so that we can send a replacement to ensure you receive your order satisfactorily.

This may especially be true during the busier holiday seasons at the year's end (November to December months), during promotions or other instances.

PROCESSING TIME VS SHIPPING TIME

Please note that processing time (2-4 business days) is different from shipping time and should be added to the total delivery time. Orders generally take 4-5 business days to be fully processed (checked, packed, forwarded to logistics and sent forth to the post office).

After your order has been processed, our shipping company will then pick up your package for dispatch. An email with your online tracking information will be send via email that you provided in the check out process.

Processing Time - we usually process orders within our specified time frame; however, during busy periods like holidays or promotions, processing times may occasionally extend. Rest assured, we're committed to delivering your order as swiftly as possible, and we genuinely appreciate your understanding and patience during peak times. Your satisfaction is our top priority."

CANCELLING AN ORDER

Once an order is placed, we are unable to cancel it after 30 minutes due to our prompt processing system. If you wish to cancel, kindly contact us promptly after placing your order, and we'll do our best to assist you. We appreciate your understanding and look forward to providing exceptional service."

UNCLAIMED ORDERS

ensuring the accurate delivery of your order is important to us. We kindly request your attention to the shipping details provided during the confirmation email. If any inaccuracies or insufficiencies are noted, please promptly email us at  contact us in reply to your order confirmation, so we can update the details for you. It's essential to notify us before order processing, as once processed, we are unable to modify the address. We appreciate your cooperation and understanding in this matter.

Ultimately, One Click Depot™ not responsible for any packages returned to us as refused, unclaimed, undeliverable, or a result of an incorrect or insufficient address.

REFUND POLICY

At One Click Depot™, we strive to provide clear information about shipping times and product details on each page. While we don't typically offer refunds, we understand that things happen. If your product arrives damaged, share clear photos of the issue along with your order details, and our team will work with you to find a resolution that puts a smile back on your face

CUSTOM / DUTY FEES

Customs fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that in rare occasions; customs agents may delay delivery of some packages.

SEPARATE PACKAGES

 

In certain cases, an order may be divided into multiple packages due to the following reasons:

  • Back-ordered items: Certain products may not be immediately available.

  • Weight restrictions: Some items may adhere to weight restrictions imposed by regular postal services.

  • Various designers/warehouse locations: We operate from multiple warehouses to offer diverse selections at competitive prices.

We appreciate your understanding and assure you that this practice is aimed at providing the best service and selection to our valued customers."

Holiday Season

Due to high volume in sales during the months of October, November and December, we ask that you remain patient. Our customers are important to us and WE strive to make you happy. With that said shipping times may take longer than expected, but we guarantee that your goods will come and you will remain a loyal customer.

Thank you.